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Available data points
Metadata
company_id
25339201
source_id
10009
unique_domain
1
unique_website
1
last_updated_at
2025-03-27
created_at
2020-02-20
description
Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Visit our website at www.merchantscx.com
type
Public Company
industry_group_1
Consulting
Firmographics
company_name
Merchants
company_legal_name
The Merchants Group Ltd.
is_b2b
1
industry
Outsourcing and Offshoring Consulting
founded_year
1981
size_range
5001-10,000 employees
employees_count
4650
Locations
hq_country
South Africa
hq_country_iso2
ZA
hq_country_iso3
ZAF
hq_location
Johannesburg, Bryanston, South Africa
hq_full_address
*******
Follower counts & changes
followers_count_professional_network
39097
followers_count_owler
2
Acquisitions
num_acquisitions_source_1
1
Technographics
num_technologies_used
53
Company websites and social media
website
https://www.merchantscx.com
professional_network_url
https://www.professional-network.com/company/merchants
financial_website_url
https://www.financial-website.com/organization/the-merchants-group
Website traffic
total_website_visits_monthly
4500
visits_change_monthly
180
rank_global
3438091
rank_country
44584
rank_category
1078
bounce_rate
49.21
pages_per_visit
2.61
average_visit_duration_seconds
31
Employee review score & changes
company_employee_reviews_count
107
company_employee_reviews_aggregate_score
2.7
Workforce trends
active_job_postings_count
2
JSON data sample
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We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. 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"acquired_by_summary": null, "num_acquisitions_source_1": 1, "acquisition_list_source_1": [ { "acquiree_name": "Millennium 1 Solutions", "announced_date": "2018-06-01", "price": null, "currency": null } ], "num_acquisitions_source_2": null, "acquisition_list_source_2": [], "num_acquisitions_source_5": null, "acquisition_list_source_5": [], "competitors": [ { "company_name": "kelly", "similarity_score": null }, { "company_name": "mindpearl", "similarity_score": null }, { "company_name": "iqbusiness", "similarity_score": null }, { "company_name": "o'keeffe & swartz", "similarity_score": null } ], "competitors_websites": [], "company_phone_numbers": [ "********", "********" ], "company_emails": [ "****@merchants.co.za" ], "pricing_available": 0, "free_trial_available": 0, "demo_available": 0, "is_downloadable": 0, "mobile_apps_exist": 0, "online_reviews_exist": 0, "documentation_exist": 0, "product_reviews_count": null, "product_reviews_aggregate_score": null, "product_reviews_score_distribution": null, "product_pricing_summary": [], "num_news_articles": 0, "news_articles": [], "num_technologies_used": 53, "technologies_used": [ { "technology": "sap crm", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "recognize", "first_verified_at": "2024-06-03", "last_verified_at": "2025-03-31" }, { "technology": "windows server 2003", "first_verified_at": "2024-05-20", "last_verified_at": "2024-07-22" }, { "technology": "vmware", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "mysql", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-24" }, { "technology": "namely", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "visa", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "swift", "first_verified_at": "2024-06-03", "last_verified_at": "2024-06-03" }, { "technology": "cisco routers", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-24" }, { "technology": "zendesk", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "4me", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "avaya", "first_verified_at": "2024-04-04", "last_verified_at": "2025-03-31" }, { "technology": "microsoft teams", "first_verified_at": "2025-02-20", "last_verified_at": "2025-03-31" }, { "technology": "mri software", "first_verified_at": "2024-06-10", "last_verified_at": "2024-08-26" }, { "technology": "windows server 2008", "first_verified_at": "2024-05-20", "last_verified_at": "2024-07-22" }, { "technology": "impact", "first_verified_at": "2024-04-04", "last_verified_at": "2025-03-31" }, { "technology": "apache", "first_verified_at": "2024-05-20", "last_verified_at": "2024-07-22" }, { "technology": "ease", "first_verified_at": "2024-04-04", "last_verified_at": "2024-04-04" }, { "technology": "influential", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "microsoft", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "amp", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "myob", "first_verified_at": "2024-06-10", "last_verified_at": "2024-08-05" }, { "technology": "sage", "first_verified_at": "2024-04-04", "last_verified_at": "2025-01-21" }, { "technology": "python", "first_verified_at": "2024-04-04", "last_verified_at": "2025-02-24" }, { "technology": "linux", "first_verified_at": "2024-05-20", "last_verified_at": "2025-02-20" }, { "technology": "workday", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "windows server 2012", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "microsoft azure", "first_verified_at": "2025-02-20", "last_verified_at": "2025-02-20" }, { "technology": "facebook", "first_verified_at": "2024-06-10", "last_verified_at": "2025-01-21" }, { "technology": "c", "first_verified_at": "2024-05-20", "last_verified_at": "2025-01-13" }, { "technology": "stats", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "moodle", "first_verified_at": "2024-05-20", "last_verified_at": "2025-01-21" }, { "technology": "teamviewer", "first_verified_at": "2024-06-10", "last_verified_at": "2025-03-31" }, { "technology": "medium", "first_verified_at": "2025-02-24", "last_verified_at": "2025-03-31" }, { "technology": "anydesk", "first_verified_at": "2024-06-10", "last_verified_at": "2024-08-05" }, { "technology": "recharge", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "ecc", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "putty", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-24" }, { "technology": "twitter", "first_verified_at": "2024-06-10", "last_verified_at": "2025-01-21" }, { "technology": "box", "first_verified_at": "2024-05-20", "last_verified_at": "2025-02-04" }, { "technology": "ecm", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "well", "first_verified_at": "2024-04-04", "last_verified_at": "2025-03-31" }, { "technology": "cashbook", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "ups", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "infinity", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "at&t", "first_verified_at": "2024-05-20", "last_verified_at": "2024-06-03" }, { "technology": "mac os", "first_verified_at": "2024-09-26", "last_verified_at": "2025-03-31" }, { "technology": "windows xp", "first_verified_at": "2024-05-20", "last_verified_at": "2024-12-23" }, { "technology": "microsoft office", "first_verified_at": "2025-02-20", "last_verified_at": "2025-03-31" }, { "technology": "transcend", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "microsoft office 365", "first_verified_at": "2025-02-20", "last_verified_at": "2025-03-31" }, { "technology": "zoom", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" }, { "technology": "windows 7", "first_verified_at": "2024-05-20", "last_verified_at": "2025-03-31" } ], "total_website_visits_monthly": 4500, "visits_change_monthly": 180, "rank_global": 3438091, "rank_country": 44584, "rank_category": 1078, "visits_breakdown_by_country": [], "visits_breakdown_by_gender": { "male_percentage": 0, "female_percentage": 0 }, "visits_breakdown_by_age": { "age_18_24_percentage": 0, "age_25_34_percentage": 0, "age_35_44_percentage": 0, "age_45_54_percentage": 0, "age_55_64_percentage": 0, "age_65_plus_percentage": 0 }, "bounce_rate": 49.21, "pages_per_visit": 2.61, "average_visit_duration_seconds": 31, 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"employees_count_director": 5, "employees_count_manager": 166, "employees_count_senior": 161, "employees_count_intern": 5, "employees_count_specialist": 1239, "employees_count_other_management": 82 }, "employees_count_breakdown_by_department": { "employees_count_medical": 4, "employees_count_sales": 57, "employees_count_hr": 66, "employees_count_legal": 3, "employees_count_marketing": 8, "employees_count_finance": 25, "employees_count_technical": 32, "employees_count_consulting": 64, "employees_count_operations": 89, "employees_count_product": 1, "employees_count_general_management": 11, "employees_count_administrative": 67, "employees_count_customer_service": 987, "employees_count_project_management": 7, "employees_count_design": 3, "employees_count_research": 47, "employees_count_trades": 4, "employees_count_real_estate": 3, "employees_count_education": 24, "employees_count_other_department": 178 }, "employees_count_breakdown_by_region": { "employees_count_eastern_europe": 0, 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